v7v7's Privacy Policy
This document provides a full description of how v7v7 collects, stores, and uses your personal information. Please read the entire policy carefully before using the platform.
1Introduction and Scope of Application
v7v7 is an online gaming and betting platform that provides various casino games, slots, live casino, and sports betting services for users in Bangladesh. This privacy policy applies automatically to any person, registered or unregistered, who visits or uses this platform.
The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we process it, and what rights you have over your information. Reading this policy together with our Terms and Conditions will give you a complete understanding of v7v7's services.
2Information We Collect
v7v7 collects the types of information listed below in order to operate its services properly. Each piece of information is collected for a specific and legitimate purpose.
2.1 Information You Provide Directly
Information you provide yourself when you open an account on v7v7 or use any of its services:
- Full name and date of birth (for identity verification)
- Mobile number and email address
- National ID number or passport number (where applicable)
- Mobile banking number (bKash, Nagad, Rocket, or Upay)
- Transaction history and amounts
- Content of communications with the support team
2.2 Automatically Collected Information
When you use v7v7, certain information is collected automatically through technical means:
- IP address and device identifier
- Browser type and operating system
- Your session time on the platform and pages visited
- Data obtained from cookies and web beacons
- Gameplay-related data (bet amounts, win/loss patterns)
2.3 Information Received from Third Parties
Additional information may sometimes be collected through trusted third parties for the purposes of identity verification or fraud prevention. Such collection is always carried out within the bounds of applicable law.
3Purposes of Data Use
v7v7 uses the information it collects only for the legitimate purposes described below:
- Creating, managing, and verifying accounts
- Processing financial transactions such as deposits and withdrawals
- Verifying your identity to prevent fraudulent activity
- Providing customer support (24/7 live chat and email in Bengali and English)
- Maintaining the security and stability of the platform
- Meeting applicable legal and regulatory obligations
- Analyzing user experience to improve service quality
- Monitoring usage patterns to ensure responsible gaming
v7v7 never sells your information to third parties for advertising purposes.
4Data Storage and Security
Protecting your personal information is one of v7v7's top priorities. We use industry-standard SSL encryption technology to keep all data transfers and storage secure.
4.1 Security Measures
- All connections secured with 256-bit SSL/TLS encryption
- Sensitive information stored in encrypted databases
- Firewall and intrusion detection systems to prevent unauthorized access
- Regular security audits and vulnerability assessments
- Restricted employee access — only authorized staff can access specific data
4.2 Data Retention Period
v7v7 retains your personal information for as long as your account is active and as needed to provide our services. Even after an account is closed, certain information may be kept for a defined period due to legal obligations and financial audit requirements. Once that period has passed, the information is securely deleted or anonymized.
5Data Disclosure and Sharing
v7v7 does not generally share your personal information with third parties. However, limited disclosure may occur in the following circumstances:
5.1 Authorized Third Parties
Necessary information may be shared under contract with trusted service providers for the essential operation of the platform. These partnerships are limited strictly to service-specific purposes, and those providers are required to comply with our privacy standards:
- Payment processing organizations (bKash, Nagad, Rocket, Upay)
- Identity verification service providers
- Technology and infrastructure suppliers
- Fraud prevention system operators
5.2 Legal Obligations
v7v7 may be required to disclose necessary information pursuant to a court order or a lawful demand from a competent authority. Such disclosure is always carried out within the limits of applicable law.
6Cookies and Tracking Technologies
v7v7 uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.
- Essential cookies: Required to maintain login status and session information.
- Functional cookies: Remember your preferences and settings.
- Analytics cookies: Help us understand usage patterns in order to improve service quality.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.
7Your Rights and Choices
As a v7v7 user, you have the following rights over your personal information:
7.1 Access and Correction
You can log in to your account at any time to view your stored information and correct any inaccuracies. If you are unable to make corrections yourself, please contact our support team.
7.2 Request for Data Deletion
You may request that your personal information be deleted. However, we may be required to retain certain information for a set period due to legal or contractual obligations.
7.3 Opting Out of Marketing Communications
If you do not wish to receive promotional messages from v7v7, you can stop this service by using the "unsubscribe" option in any message or by notifying the support team. Essential account and transaction-related messages cannot be turned off.
7.4 Account Closure Request
You may request to close your v7v7 account at any time. For details on the account closure process and its conditions, please see the Responsible Gaming page.
8Protection of Minors' Information
v7v7 strictly prohibits providing services to persons under the age of 21. We do not intentionally collect any personal information from minors. Age is verified at the time of account registration.
If we find that information from a minor has been collected inadvertently, the relevant account will be closed immediately and the collected information will be deleted.
9Policy Changes and Updates
v7v7 reserves the right to amend this privacy policy as needed. If any significant changes are made, users will be notified via their registered email or mobile number. The date of each update will be noted at the top of this page.
If you continue to use the platform after a policy change, it will be assumed that you have accepted the revised policy. We therefore recommend checking this page regularly. To learn more about v7v7's overall terms of service, visit our FAQ page.
10Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact v7v7 through the following:
- Email: [email protected]
- Live chat: 24/7 via the platform (in Bengali and English)
We make every effort to handle any complaint promptly and honestly. To learn more about v7v7, please read the About Us page.